Kaish Help Center
Subscription / Restore Purchases
Restore purchases and confirm the Apple ID used for subscription.
Overview
- Symptoms: subscription features are locked or plan label does not match.
- Likely causes: different account, different Apple ID, or purchase needs restoration.
Step-by-step guide
- Fix: confirm account email, use Restore Purchases, confirm Apple ID, restart the app, and contact support with account email, plan, and device.
Common mistakes / notes
- Use the correct workspace and product before starting.
- Keep local video files available when playback is needed.
- Use the Share File type that matches the receiving workflow.
- Contact support with your product, device, sport, game name, and issue details.
Contact support
Need help? Send us your product, device, sport, game name, and the issue you are seeing.