Kaish account
Account and Access
Your sign-in identifies the customer, workspace, role, and products intended to open protected Kaish workflows.
Sign in before working
- Use the email assigned to your personal or team account.
- Enter the password for that Kaish identity.
- Complete email verification or password recovery if requested.
- Choose the intended workspace when the account belongs to more than one.
- Wait for the access check to finish before opening a protected workflow.
Use Check when the account was just updated or a purchase was restored.
What stays locked when access is unavailable
Signed-out, expired, missing, failed, and still-checking states block protected project, capture, review, code, timeline, clips, presentation, reports, Find, Combine, save, import, and export commands until access is confirmed.
- Sign in with the account assigned to the product.
- Wait for the access check to finish.
- Choose the correct workspace.
- Use Check after an account or purchase change.
- If a protected command remains unavailable, contact support with the product, version/build, account state, and exact command.
Protect active recordings: stop recording, wait for finalization, and verify the saved media before signing out or changing account access.
Choose the correct workspace
- A personal workspace holds work owned by that account.
- A team workspace holds shared team data and follows the member’s assigned role.
- An email invite must be accepted by the invited email before team access appears.
- Switching workspace changes the data and tools in scope; it does not transfer ownership.
Verify each product separately
Using the same email in two Kaish products does not automatically link every workspace, role, or product entitlement.
- Main Kaish: verify Kaish App, Kaish Web, Kaish Capture, and Kaish Analyst against the access shown by the signed-in account.
- Kaish Scout: uses a separate login and access-control path. When Scout is included with a plan, confirm that Scout access has also been provisioned.
- Kaish Hockey: uses its own sign-in and data scope.
- Team administration: workspace membership, role, and product access are separate checks. A member can belong to a team without having every product seat.
Confirm each required product before onboarding. An owner or Kaish Support can verify the member, workspace, role, and product access.
Subscriptions and restored access
- Website or team billing follows the Kaish account and workspace entitlement.
- Apple purchases must be restored using the Apple ID that made the purchase.
- A successful payment on another email does not automatically unlock the current email.
- When the plan is correct but access remains locked, contact support with the account email, workspace, product, and payment provider.
Contact support
Include the exact email, workspace, product, device, and access message. Do not send a password.