Troubleshooting
Can’t Sign In or Unlock a Product
Use the message on screen to separate a credential problem from a workspace, network, or entitlement problem.
Email or password is rejected
- Confirm the full email and remove accidental spaces.
- Confirm the Mac, iPad, or browser is online.
- Use Forgot Password and open the newest recovery email.
- Return to Kaish and sign in again after changing the password.
Access remains “checking” or unavailable
- Wait for the current check to finish; protected tools stay locked during the check.
- Choose Check once.
- Confirm the intended workspace and product.
- If using an Apple purchase, choose Restore Purchases with the Apple ID that paid.
- Quit and reopen the exact current public build.
The expected workspace is missing
- Confirm the invite was sent to the email currently signed in.
- Accept the invite from that same inbox.
- Sign out and back in, then choose the workspace again.
- Ask the team owner to confirm membership and role.
Your files are safe while locked
Do not create a second account to get around the gate. Signing out or losing access does not delete local Kaish files. Keep the files in place and correct the account or entitlement.
What to send support
- Account email and workspace name
- Product and exact version/build
- Device and operating-system version
- Exact access message or screenshot
- Whether billing is Apple or Kaish/Stripe
Never send your password.