Kaish Help Center
Capture Troubleshooting
Fix missing devices, preview issues, access issues, and video relinking.
Overview
- For Capture access denied, confirm the signed-in account and Kaish App Elite access.
- For missing preview, check Blackmagic Desktop Video runtime, device, cable, input format, and other apps using the device.
- For recording folder issues, choose a simple folder and confirm available storage.
Step-by-step guide
- For export problems, save the session or
.kaishcodeproject and retry after reopening Capture. - For video relink, keep original video files available and verify clips after relinking.
Common mistakes / notes
- Use the correct workspace and product before starting.
- Keep local video files available when playback is needed.
- Use the Share File type that matches the receiving workflow.
- Contact support with your product, device, sport, game name, and issue details.
Contact support
Need help? Send us your product, device, sport, game name, and the issue you are seeing.