Kaish Help Center
Video Not Synced
Attach the correct video and use Set Sync for app-created tags.
Overview
- Symptoms: clips start early, clips start late, or one segment appears wrong.
- Likely causes: Set Sync on the wrong clock moment, wrong video attached, or wrong segment assignment.
Step-by-step guide
- Fix: attach the correct video, redo Set Sync with a clear clock moment, check each segment, and verify Capture-imported timing separately.
Common mistakes / notes
- Use the correct workspace and product before starting.
- Keep local video files available when playback is needed.
- Use the Share File type that matches the receiving workflow.
- Contact support with your product, device, sport, game name, and issue details.
Contact support
Need help? Send us your product, device, sport, game name, and the issue you are seeing.