Kaish Help Center
Imported Clips Do Not Play
Relink the source video and verify the segment.
Current walkthrough update
The current-build Kaish Capture walkthrough is being refreshed and privacy-reviewed. Follow the verified written steps below, or open the approved video library for lessons that are ready now.
Overview
- Symptoms: imported tags appear but video does not play.
- Likely causes: local video file is missing, wrong segment is attached, or the video was moved or renamed after a Capture Share File or
.kaishcodeproject was created.
Step-by-step guide
- Fix: use Relink Video, confirm the receiving game and segment, verify several clips, and keep original video files organized.
Common mistakes / notes
- Use the correct workspace and product before starting.
- Keep local video files available when playback is needed.
- Use the Share File type that matches the receiving workflow.
- Contact support with your product, device, sport, game name, and issue details.
Contact support
Need help? Send us your product, device, sport, game name, and the issue you are seeing.