Kaish Help Center
Imported Clips Do Not Play
Relink the source video and verify the segment.
Watch this workflow
Jump into the full Capture walkthrough at Capture Share File export and import.
Export Capture Share Files
Export Capture Share Files from Kaish Capture and import them into Kaish App.
Overview
- Symptoms: imported tags appear but video does not play.
- Likely causes: local video file is missing, wrong segment is attached, or the video was moved or renamed after a Capture Share File or
.kaishcodeproject was created.
Step-by-step guide
- Fix: use Relink Video, confirm the receiving game and segment, verify several clips, and keep original video files organized.
Common mistakes / notes
- Use the correct workspace and product before starting.
- Keep local video files available when playback is needed.
- Use the Share File type that matches the receiving workflow.
- Contact support with your product, device, sport, game name, and issue details.
Contact support
Need help? Send us your product, device, sport, game name, and the issue you are seeing.