Capture Pro

Troubleshooting

Use these checks for common Capture Pro access, media, capture, file, and shortcut issues.

Blackmagic device not detected

  1. Confirm the capture device is connected.
  2. Confirm Blackmagic Desktop Video is installed.
  3. Open Live Capture diagnostics.
  4. Check SDK, runtime, hardware, preview, and signal status.
  5. Use Retry DeckLink Runtime if the app offers it.
  6. Restart the device or Mac if the runtime is still not available.

No signal

  1. Confirm HDMI/SDI cabling.
  2. Confirm the source is powered on.
  3. Confirm the source format is supported by the capture device.
  4. Open Blackmagic Media Express or Desktop Video Setup if hardware needs external confirmation.
  5. Return to Capture Pro and retry preview.

Live DVR is pending

Live DVR plays finalized DVR media only. Pending tags mean the requested range is not fully covered by finalized DVR media yet. Wait for media to finalize, choose another ready tag, or stop/finalize the recording.

Missing media

  1. Open Media Manager.
  2. Scan or refresh media references.
  3. Use Relink to point the package to the correct file.
  4. Use Consolidate when you want external media copied into the package.

Finder file icons do not refresh

Finder may cache document icons after a new build. Relaunch Finder or restart macOS. If icons still do not appear after a clean installed build, the app may need standalone document icon resources in addition to asset catalog image sets.

.kaishcliphub does not show in Clip Hub

Opening a .kaishcliphub file should focus Clips > Clip Hub and create/select a Clip Hub Library from that file. If it does not, open the app first, go to Clips > Clip Hub, then use Clip Hub File > Open Standalone Clip Hub File.

Large XML imports are slow

Large XML files can take time to parse and preview. Use the import preview to confirm segment alignment and row count before importing.

Playback shortcuts fire in the wrong place

Click the intended playback surface first. Shortcuts are focus-safe and should not run while typing in text fields. Code Window hotkeys are separate and require Code Window focus/armed state.